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AI in the Cruise Industry 2025: Edition 6 of My Newsletter is Now Live In this edition, I’m diving deeper into how AI is transforming operations, maintenance, and crew support across major cruise lines — including verified, publicly confirmed initiatives from Royal Caribbean Group , Carnival Cruise Line , and MSC Cruises . Want to know more? Visit my Homepage to find out how! Home A Sneak Peek into My New AI Project And for the first time, I’m sharing a discreet glimpse into

By Nuno Fonseca –  NFC - Nuno Fonseca Consulting   |   The only global consulting practice specialized in Onboard Cruise Sales. 🚢 Full Steam Ahead — But Short on Crew  - Cruise Industry Hiring Dynamics The cruise industry continues to surge post-pandemic, with  passenger demand  and  shipbuilding  at  record highs . Yet behind the glossy decks and grand itineraries, operators face a  major  challenge:  recruiting and retaining qualified crew , from specialized marine enginee

By Nuno Fonseca – NFC - Nuno Fonseca Consulting | The only global consulting practice specialized in Onboard Cruise Sales. 💡 The Most Valuable Currency in Loyalty at Sea: Emotion In an industry that moves millions, true loyalty doesn’t come from points or programs — it comes from people - Onboard and Ashore. Cruise guests remember the smile, the recognition, the moment they felt seen and heard. Those emotions create the most powerful form of brand equity — one that no discou

Cruise Guest Demographics 2025–2028 Cruise Industry By Nuno Fonseca –  NFC - Nuno Fonseca Consulting , the only global consulting practice specialized in Onboard Cruise Sales. Cruise Guest Demographics 2025–2028 Cruise Industry One thing is clear:  the cruise guest is evolving, diversifying, and expanding globally.  Understanding who these travelers are—and where they’re sailing—is the key to aligning onboard and shoreside sales for the next growth wave. 1️⃣ The Guest Profile

Cruise Sales 2025-2027 Global & Onboard By Nuno Fonseca –  NFC - Nuno Fonseca Consulting   , the only global consulting practice specialized in Onboard Cruise Sales. The latest  State of the Cruise Industry Report  from CLIA confirms what many of us in the industry feel:  cruise is entering its strongest growth era yet. 31.7 million passengers sailed in 2023 —already 107 % of 2019 levels. Passenger volume is forecast to reach  nearly 40 million by 2027 , a 10 % capacity incre

Some people spend 15 years in the same company growing, evolving, and mastering their craft — moving from one promotion to the next while adding real value to the business. For many others, those same 15 years are simply one year repeated 15 times — the same role, the same routine, and no growth. Over time, that leads to stagnation and complacency. The difference? A mindset that seeks progress over comfort. 👉 Do you believe long tenure is more likely to fuel growth — or risk

Current Trends | Onboard Cruise Sales | NFC The luxury cruise industry is evolving rapidly. Guests now expect personalized experiences, smooth digital interactions, and unique onboard cruise sales offerings that enhance their journey. In 2025, trends show: Hyper-personalization : Using data to anticipate guest preferences and tailor onboard cruise sales offers. Digital integration : Mobile apps and AI-driven recommendations are becoming standard. Experience-driven sales : Gue

During my consultations, I focus on key KPIs such as aligning strategies, providing structure, and clarifying SOPs, but most importantly,...

Onboard Future Cruise Sales and Shoreside Sales & Marketing work in parallel—but often not together. The result?  🚫 Missed rebooking...

The luxury cruise market is evolving faster than ever. Travelers today want more than first-class suites and fine dining… they want...

Do you Want to unlock your Onboard Future Cruise Sales Department potential? Let’s talk. Follow me on LinkedIn - Nuno Fonseca Consulting...

Onboard future cruise sales consulting expert advisory

Only 2 out of 10 sales agents hit targets on most ships. And it’s not because the other 8 are lazy or unmotivated. Here’s what I’ve seen...

The luxury hospitality industry is a vibrant and dynamic sector that continues to evolve. As travelers seek unique experiences, luxury...

The world of luxury cruises is a realm of elegance, adventure, and unforgettable experiences. As the demand for these lavish getaways continues to rise, so does the need for effective sales strategies. Whether you are a seasoned travel agent or a newcomer to the industry, understanding how to sell luxury cruises can set you apart from the competition. In this post, we will explore expert insights and practical strategies to help you succeed in this exciting market. Understand