Meet Nuno Fonseca - Founder & Managing Director | NFC - Nuno Fonseca Consulting
Transforming teams, leaders, and guest experiences in luxury cruise & hospitality brands worldwide
With 20+ years at Royal Caribbean, Silversea Cruises, and Open Network Exchange, I’ve helped brands scale revenue, build high-performing sales teams, and create systems that sustain growth—without ever compromising guest excellence.
My approach blends strategic operations with people development, whether it’s transforming sales channels into top revenue contributors, launching training platforms, or restructuring recruitment to attract exceptional top talent.
Today, I run my own consulting practice, partnering with luxury cruise lines and hospitality brands to elevate Global and Onboard Sales Operations and deliver measurable results.
Silversea Cruises
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Transformed the Onboard Cruise Sales Channel into the #2 revenue contributor to the Brand’s Net Ticket Revenue
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26.18% CAGR over 6 operational years
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32% average growth over 5 years
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Open Network Exchange (ONE)
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Achieved 786% growth in just 10 months while leading Princess Cruises’ onboard cruise sales operations for ONE’s flagship product
These results demonstrate my ability to deliver measurable impact while preserving the guest experience that defines luxury brands.
If your goal is to grow revenue and team performance while preserving the guest experience that defines your brand—we should talk.
Client Success Stories in Cruise Sales & Executive Leadership
A glimpse into our clients’ achievements in sales, operations, and leadership
" I’m confident in Nuno´s ability to drive meaningful results for luxury cruise operations. His deep expertise, vision, and strategic approach have given us clear direction and actionable steps to optimize our sales channel. "
Jacob Podgorski | Vice President Global Consumer Sales | Crystal
Our Consulting Services
Strategic Partnerships for Cruise & Hospitality Brands
We offer annual consulting partnerships that provide dedicated, ongoing support to sales and leadership teams.
Sales Process Audit & Optimization - Onboard & Global
“A high-performing sales team starts with a high-performing process.”
Executive Leadership Mentorship
Empowering leaders to grow, inspire teams, and drive lasting business impact
Sales Team Training & Enablement
“Equip your teams with the skills, mindset, and systems to outperform consistently.”
Guest Experience design aligned with Premium Brand Values
“Luxury is felt in the details—I help you design them with purpose.”
Market Expansion Strategy
“Expand with intention—into the right markets, with the right strategy, at the right time.”
CRM Implementation or Optimization
“The right CRM doesn’t just track activity—it drives performance.”
Revenue Performance Management
“Revenue growth isn’t just about selling more—it’s about selling smarter, with systems that scale.”
Case Studies in Sales & Executive Leadership
A glimpse into real client success stories showing how NFC helps leaders boost sales and guest experiences
In a recent case study, I worked with a senior executive who was struggling to inspire and align his team.
Through mentorship, he shifted from feeling overwhelmed to becoming a confident leader who energized his team and drove results.
This transformation reinforced my WHY at NFC - Nuno Fonseca Consulting. Empowering leaders to unlock their potential and lead with clarity.
Our Commitment to Excellence in Cruise Sales and Leadership Mentorship
"How we do anything is how we do everything"
Vision
To be the most trusted partner in transforming sales organizations across the cruise and hospitality industry—where every team has the tools, clarity, and confidence to succeed.
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Mission
To empower cruise and hospitality businesses to grow through strategic sales optimization, team development, and operational excellence—creating lasting value for both people and performance
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Brand Promise
Clarity. Confidence. Consistency.
That’s what I bring to every sales organization I support
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Core Goals
Deliver measurable impact - Help clients increase sales performance and revenue with data-driven, people-first systems.
Elevate team capabilities - Design training, coaching, and SOPs that transform teams into high-performing sales forces.
Build long-term partnerships - Work closely with leaders as a trusted advisor—not just a consultant—for sustainable growth.
Expand global presence - Grow NFC - Nuno Fonseca Consulting across key cruise lines, luxury hospitality brands, and adjacent sectors.
Champion clarity and structure - Bring precision and alignment to every sales process, from recruitment to reporting