In the cruise industry, we tend to look at quarters through numbers. Load factors, yields, booking curves, pricing movements.

Emotional Intelligence in Cruise Sales: The Hidden KPI Behind Revenue, Retention and Guest Wow How regional and onboard leaders use Emotional Intelligence (EQ) to close more, de‑escalate faster, and create guests for life. Cruise sales is one of the few commercial environments where revenue, culture, and emotion collide: shoreside, onboard, and across continents.

The industry carried 31.7 million guests in 2023 and is projected to reach 34.6 million in 2024, a +9.3 % year-over-year increase. By 2027, passenger volume is expected to approach 40 million, supported by a 10 % capacity expansion and a forecast 745 K berths by 2028.

The Cruise Industry in 2025: Growth, Transformation, and Strategic Insights by NFC - Nuno Fonseca Consulting Cruise Industry Year in Review The global cruise industry continues its post-pandemic recovery with strong growth in passenger volumes, fleet expansion, and new commercial innovations. In 2025, the industry carried ~37.7 million passengers , up from 34.6 million in 2024. Fleet capacity expanded with 310+ ships in operation , 13 new deliveries this year, and 56 ships

By Nuno Fonseca – NFC - Nuno Fonseca Consulting | The only global consulting practice specialized in Onboard Cruise Sales. 🚢 Full Steam Ahead — But Short on Crew - Cruise Industry Hiring Dynamics The cruise industry continues to surge post-pandemic, with passenger demand and shipbuilding at record highs . Yet behind the glossy decks and grand itineraries, operators face a major challenge: recruiting and retaining qualified crew , from specialized marine enginee

By Nuno Fonseca – NFC - Nuno Fonseca Consulting | The only global consulting practice specialized in Onboard Cruise Sales. 💡 The Most Valuable Currency in Loyalty at Sea: Emotion In an industry that moves millions, true loyalty doesn’t come from points or programs — it comes from people - Onboard and Ashore. Cruise guests remember the smile, the recognition, the moment they felt seen and heard. Those emotions create the most powerful form of brand equity — one that no discou

Cruise Sales 2025-2027 Global & Onboard By Nuno Fonseca – NFC - Nuno Fonseca Consulting , the only global consulting practice specialized in Onboard Cruise Sales. The latest State of the Cruise Industry Report from CLIA confirms what many of us in the industry feel: cruise is entering its strongest growth era yet. 31.7 million passengers sailed in 2023 —already 107 % of 2019 levels. Passenger volume is forecast to reach nearly 40 million by 2027 , a 10 % capacity incre