Few words are used more often, yet defined so differently. The other day, a colleague asked me a simple question: "What else do you want from life?" I didn't need much time to think. I smiled and replied: "Honestly... I'm happy." Not because I believe I've achieved everything. Nor because I no longer have ambitions. Quite the opposite.

Emotional Intelligence in Cruise Sales: The Hidden KPI Behind Revenue, Retention and Guest Wow How regional and onboard leaders use Emotional Intelligence (EQ) to close more, de‑escalate faster, and create guests for life. Cruise sales is one of the few commercial environments where revenue, culture, and emotion collide: shoreside, onboard, and across continents.